Shipping/Return Policy

Mintzzz Shipping Policy

At Mintzzz, we strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy below:

Shipping Locations

We currently ship within the United States, excluding U.S. territories, APO/FPO addresses, and PO Boxes.

Processing Time

Orders are processed within 1-2 business days after purchase. Please note that orders are not processed or shipped on weekends or holidays.

Shipping Methods and Delivery Times

We offer standard shipping on all orders. Delivery times may vary based on your location and are typically between 2-4 business days.
Expedited shipping options may be available at an additional cost. Please refer to the shipping options at checkout for more details.

Shipping Costs

We offer free standard shipping on all orders. Expedited shipping costs, if applicable, will be calculated at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.

Shipping Delays

While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances such as weather, carrier delays, or other external factors. We appreciate your patience and understanding in such cases.

International Shipping

Currently, we do not offer international shipping. We are working on expanding our shipping options and hope to offer this service in the future.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete. Mintzzz is not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us at support@mintzzz.com within 5 business days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

Mintzzz Return Policy

At Mintzzz, we prioritize your satisfaction and aim to ensure you have the best sleep experience possible. If you are not completely satisfied with your purchase, we offer a return policy to make the process as smooth as possible.

Return Period:

We accept returns within 15 days from the date of delivery for items purchased directly from the Mintzzz official website.

Return Conditions:

The product must be in its original condition and packaging.
Returns are only accepted for items that have not been used, washed, or damaged.
Proof of purchase (receipt or order confirmation) is required for all returns.

Return Process:

Initiate a Return: Contact our customer service team at [info@mintzzz.com] within 15 days of receiving your order to initiate a return.
Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary labels.
Package Your Return: Carefully package the item in its original packaging, including all accessories, manuals, and documentation.
Ship the Item: Ship the item back to us using the provided return address. We recommend using a trackable shipping service to ensure your return is received.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges:

If you need to exchange an item for a different product, please contact our customer service team. We will guide you through the process.

Non-Returnable Items:

Gift cards
Items marked as final sale

Contact Us:

For any questions or concerns regarding returns, please contact our customer service team at [info@mintzzz.com].

Thank you for choosing Mintzzz. We appreciate your business and are here to ensure you have the best possible experience with our products.

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Shipping/Return Policy

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